Skills & capability development


Engagement, adoption and training to support the global rollout of an enterprise level of HR software and process


IHG operate worldwide with over 5000 hotels across 180 locations, employing over 400,000 staff delivering exceptional hospitality to its guests.

The sector has extremely demanding requirements for hiring and HR across multiple locations, and to meet this challenge a new platform for job creation and hiring needed to be rolled out globally across 13 different languages


IHG understood that training support was critical to maintaining hiring operations and needed a training programme that was detailed, manageable and effective to support the thousands of staff across their locations worldwide.

Delivery of ROI targets in terms operations and using digital to drive greater adoption and reach of the training to avoid pressure on key individuals and support desks to field process enquiries from HR staff.

Compliance with new HR processes and procedures as part of the end to end process of job creation and hiring.

Images of the learning content


An initial research and insight phase to understand the needs of operational staff across the world, from the US to China, which resulted in clear priorities for delivery and success.

Reinterpreted and validated the enterprise HR process, from a user perspective, segmenting by division, role and user need. This enabled key interventions for delivery of contextualised training at the moment of need.

The programme consisted of over 240 learning modules (2 to 5 minutes in length) and incorporated a personalised practical ‘sandbox’ around each key stage of the HR process. This enabled employees to practice for real as they learned, delivering a high value training experience.

Set up the technical content configuration for their learning platform that allows material to be delivered as effective bitesize modules tailored to employees role and division within IHG. Employees benefit from information tailored to their role.


The training programme enabled the business to confidently roll out the new HR platform globally in 13 languages, benefitting tens of thousands of staff members.

The adoption of the training has increased compaired to previous software and process training as IHG do not have to fallback to a 'death by PowerPoint' delivery of the information. It also means IHG have avoided over reliance on a subset of 'HR champions' who traditionally field majority of questions or queries from colleagues and peers.

The extended reach of digital content as meant IHG can realise the benefits in process improvements across job creation and hiring. Ultimatley this enables IHG to continue to deliver great hospitality to its guests.

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